Re: Ticketmaster update : Fri Apr 12, 2024 6:15 am  

I got a letter of apology via email with two digital tickets attached that are wrong, both have my sons name on them , and both say over 60 . I did ask for proper plastic tickets but for some reason they ignored my request. Looks like I’ll be hanging on the phone for a few hours today . Really poor this

Re: Ticketmaster update : Fri Apr 12, 2024 7:08 am  

Brick with eyes wrote:

I got a letter of apology via email with two digital tickets attached that are wrong, both have my sons name on them , and both say over 60 . I did ask for proper plastic tickets but for some reason they ignored my request. Looks like I’ll be hanging on the phone for a few hours today . Really poor this

It does seem that there has been some confusion somewhere with who wants physical and who wants digital.

I have never asked the club for physical season tickets, have never even had a conversation with anybody at the club regarding a physical season ticket so i was under the impression i would be getting a digital ticket.

Get home from work last night to find i have been sent physical season tickets, in separate envelopes as well which isn't very environmentally conscious of them.

Suppose i didn't mind either way, but people getting digital versions when they request physical is a real issue, especially when they are incorrect.

Re: Ticketmaster update : Fri Apr 12, 2024 9:11 am  

I was expecting an email with access to digital tickets for myself [over 60] and my son.
Instead I received two plastic tickets in the post this morning. Seat numbers are okay but the ticket for my son shows that he is now "Over 60".

Re: Ticketmaster update : Fri Apr 12, 2024 9:30 am  

Still nothing of either description

Re: Ticketmaster update : Fri Apr 12, 2024 10:17 am  

Received an email for 1 ticket but not for the other two. The email was the wrong seat and it turns out they've sold our daughter's seat to someone else despite it being on auto renewal!

Ticketmaster is a joke. Why did they not cut ties immediately when this was obviously turning into an absolute disaster. This could have been sorted weeks ago.

Just a quick commendation for the ticket office staff themselves. The woman I spoke to was so helpful despite it being at the end of what must have been a very trying day (I was on hold for over an hour and they took my call 20 mins after closing time). They're trying to sort the problems out but they're problems that shouldn't need sorting in the first place!

Re: Ticketmaster update : Fri Apr 12, 2024 10:25 am  

My daughters came through the post. I didn't ask for a physical version but no issues with names/seats luckily enough.

I was hoping everything would go smoothly across the board when they published that update the other day but it looks like the problems will continue for a while yet, as they work through these errors and people not receiving tickets.

Re: Ticketmaster update : Fri Apr 12, 2024 10:38 am  

The frustrating thing is that things don't seem to be improving on the whole ticketing front. They're actually getting worse. You'd think after all the issues we've had so far, someone would be making absolutely certain the Season Tickets went out without a hitch. Clearly not the case.

Re: Ticketmaster update : Fri Apr 12, 2024 10:55 am  

Got mine through post this morning a plastic card which says access card seats and names ok but there is no bar code or QR code and nothing that looks like it will trigger the turnstiles,

Re: Ticketmaster update : Fri Apr 12, 2024 11:00 am  

Phuzzy wrote:

Received an email for 1 ticket but not for the other two. The email was the wrong seat and it turns out they've sold our daughter's seat to someone else despite it being on auto renewal!

Ticketmaster is a joke. Why did they not cut ties immediately when this was obviously turning into an absolute disaster. This could have been sorted weeks ago.

Just a quick commendation for the ticket office staff themselves. The woman I spoke to was so helpful despite it being at the end of what must have been a very trying day (I was on hold for over an hour and they took my call 20 mins after closing time). They're trying to sort the problems out but they're problems that shouldn't need sorting in the first place!

Just to echo your last paragraph there, I have had a few issues with the ticket site this season now and the emailing system from it and have had to contact the ticket office over the phone a few times to get issues rectified. Everybody who i have spoken to over there has been stellar and in one case went well above what would be required in their job role to sort an issue. They are doing god's work at the moment whilst taking the brunt of people's frustrations i would expect for something that is most likely not their fault.

Re: Ticketmaster update : Fri Apr 12, 2024 11:02 am  

jaws1 wrote:

Got mine through post this morning a plastic card which says access card seats and names ok but there is no bar code or QR code and nothing that looks like it will trigger the turnstiles,

That is a good point as neither does mine, unless they use some sort of technology that doesn't require anything like that? New one on me if so.